Where do you host?
AGHQ Hospitality currently offers full service management in Northern New Jersey and the Catskill, NY region. We offer remote service in all of the following states: New York, New Jersey, and Connecticut.
Can you help me find a property to rent on Airbnb?
Absolutely! We've been in the hospitality sector long enough to know what works as an investment property. Consulting services start at $250. For more information, feel free to contact us directly.
Which services do you work with?
Our preferred and much-experienced platform is Airbnb. However, if you wish to cross-post your listing on other home-sharing sites such as Homeaway, VRBO, etc--we can accommodate.
What is included in your 24/7 Guest Care?
AGHQ acts as your guest's go-to concierge and emergency services so you can rest assured without worrying about their well-being, safety or guests damaging your property in any way. Each and every booking includes up to 2 hours of emergency maintenance management should the need arise. This includes working with the building landlord (if necessary), preferred contractor, locksmith or handyman. For remote clients, we're still available by phone 24/7 and will work with your core team to resolve the problem as quickly and efficiently as possible.
What are your hours? (Full Service)
Airbnb guests arrive at all times of the day. With a remote check-in process, we can greet your guests over the phone or through a video messaging app at any time during the day. However, we need access to your home between the hours of 10am to 4pm to set up and clean (if applicable). We also need access between the hours of 10am to 4pm to conduct our check-out review. If your guest needs to arrive earlier or depart later than these hours, we ask you allow us access the day before check-in or after for check-out. For emergency maintenance management, our team is available to assist in person from 9am to 7pm, and remains on call 24/7 to send specialized contractors (such as a plumber or electrician) if needed.
Can you greet my guests in person?
Absolutely. We can greet guests in-person or remotely--even if it is a property that we manage full service.
How far in advance do I need to get started?
The sooner the better in every case. We typically ask for at least one week's lead time in order to get started working with you, but in a crunch we can have your listing up and booked within 24-48 hours.
What happens if my guest cancels last minute?
We typically recommend that our hosts select moderate or strict cancellation policies (*depending on distance from our on-the-ground team). If a moderate or strict Airbnb cancellation policy is selected, this means that guests don't receive more than a 50% refund if they cancel last minute. We'll work with you and your guests to mediate any last minute cancellations.
How do I give you my keys?
If your unit requires the use of a key to enter and exit (other than a smartlock), on your first booking with us, we will meet you in person to go over your home together. At this time, we will be able to pick up 3 copies of your keys (two for your guest and one for back-up in case of emergency). If you would like, you are welcome to leave a copy of your keys with us permanently for later bookings. Additional key pickups are available for $20.
How do I get my keys back?
We always recommend leaving at least 1 set of keys with our team for future bookings. That said, if you know you will need your keys at the end, simply let us know before your last guest check-in. Typically, we can leave your keys in your unit for pick-up or we can mail them back to you as well.
How do I pay you?
Depending on what service you select, we bill on a weekly basis for all reservations completed the week prior. Payment can be made either by credit card or bank ACH. If you have questions or need help with booking or payment, please contact us.
Can AGHQ Hospitality manage my booking requests for me?
Absolutely! To get started, simply set up a time for a phone or in-person consultation here.
How do I give you information about my home's setup?
After you book with us for the first time, we will reach out to you in order to setup a time to review your home together. This time allows us to learn the layout of your home, any quirks (such as tricky locks or hard to turn knobs), and review any special items you'd like us to ensure are still in place for the next guest's arrival.
Will you check my home after my guests check out?
One of the greatest benefits to having AGHQ Hospitality caring for your rental and guest is knowing we're looking out for your home while you're away. For our full service customers, AGHQ photo documents your home before your guest's arrival, and inspects for any incidental damage between guest stays. We inspect your major appliances (TV, AC/Heat, sound system, etc) and furnishings, and will always keep an eye out for any major damage to your home. If you're returning to your unit from your travel, we ask you to please inspect your space and let us know of any problems that need reporting. For our remote service customers, we'll work with your core team to check in on your rental. If there is anything special you'd like us to keep an eye on, just ask! We aren't able to to closely monitor every nook and cranny of your home, but we will keep an eye out for any clear damage.
How soon after my guests check out will you inspect my rental?
We generally review your home within 24 hours of your guest's checkout. If you plan on returning to your unit on the same day a guest is checking out, let us know so we are sure to have everything completed before you arrive.
How do you screen your team members?
Everyone on our team goes through a thorough interview process as well as a full background check.
Is AGHQ Hospitality insured?
Yes! AGHQ maintains a $1 Million insurance policy on every customer contract.
I have another question.
Great! Be sure to get in touch with us here.
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